General Merchandise Lead
On-siteEscanaba, Michigan, United States
Job Summary
Plan, guide, and empower team members in the day-to-day operation of the department by assigning daily work tasks and mentoring staff to ensure customer service and sales goals are exceeded. Engage peers to provide an exceptional shopping and checkout experience while modeling standards for product freshness, rotation, dating, and food safety compliance. Lead ordering, receiving, stocking, pricing, and product display efforts; operate registers and powered equipment as needed. Participate in period-end inventories and work with leadership on schedule writing to improve engagement, sales, and profitability. Actively foster a diverse, equitable, and inclusive environment while supporting team member training and cross-training high-potential talent.
Required Qualifications
- Passion for customer service with total engagement that conveys approachability to customers and fellow team members
- Initiates interactions with customers and peers
- Excellent verbal and written communication
- Ability to influence others
- Ability to quickly build rapport and gain customer confidence to create repeat business
- Ability to lift, carry, push, pull, bend and twist while handling product
- Experience executing plans
- Positive influence to create a strong team environment
- A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported
Desired Qualifications
- Retail or other customer service experience preferred
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