General Merchandise Lead
On-siteCommerce, Michigan, United States
Job Summary
Provide direction on operations, processes, and conditions within your area while planning and guiding team members in daily department execution. Model exceptional customer experience by engaging peers to ensure an outstanding checkout and shopping environment. Communicate daily work tasks, mentor staff to exceed sales and service goals, and support new hires through cross-training and coaching. Collaborate with leadership on schedule writing to boost engagement, sales, and profitability. Monitor product rotation and dating policies to ensure freshness, guide compliance with food safety standards, and lead ordering, receiving, stocking, pricing, and display activities. Operate registers, powered equipment, and assist with period-end inventories as needed.
Required Qualifications
- Passion for customer service with total engagement that conveys approachability to customers and fellow team members
- Initiates interactions with customers and peers
- Excellent verbal and written communication
- Ability to influence others
- Ability to quickly build rapport and gain customer confidence to create repeat business
- Ability to lift, carry, push, pull, bend and twist while handling product
- Experience executing plans
- Positive influence to create a strong team environment
- A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported
Desired Qualifications
- Retail or other customer service experience preferred
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.