General Manager
$120,000–$130,000 year
On-siteBoston, Massachusetts, United States
Job Summary
Supervise daily driver activities, oversee standard operating procedures, and make logistical staffing decisions while ensuring full compliance with company policies. Serve as the primary client contact for meetings and calls, analyze ridership data to suggest route changes, and handle maintenance vendor issues. Hire, train, and develop new drivers; conduct work area inspections and lead accident/injury investigations. Review onsite records, reports, and inspections to ensure accuracy. Report and follow up on all required documentation. Attend weekly client meetings to listen to feedback and react accordingly. Reinforce safety awareness to promote cooperation and improved morale.
Required Qualifications
- 5+ years' experience Operations Management
- Licensed Class B driver (Passenger and Air brakes endorsement)
- Bachelor's degree or equivalent
- Work experience in public or private alternative transportation demand management (TDM)
Desired Qualifications
- Excellent organization and time management/multi-tasking skills (comfortable in an ambiguous and fast-paced environment, operating at both strategic and tactical levels)
- Excellent written and oral communication and interpersonal skills
- Working knowledge of Google Workspace and Microsoft Office
- Ability to work independently and as part of team
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