General Manager
On-siteLima, Ohio, United States
Lima, Ohio, United StatesOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Conduct daily supervision walks through guest rooms and public spaces to verify cleanliness standards, test mechanical equipment, and ensure all rooms are inspected per checklist. Oversee team onboarding, audit daily and night shift processes, and manage purchase orders and inventory management. Certify fire safety inspections, enforce uniform and attire standards, and provide daily coaching and feedback to staff. Complete shift handover reports, time clock reviews, and preventative maintenance checks while adhering to work schedules. Manage guest relations, resolve conflicts, and ensure brand compliance across all operations.
Required Qualifications
- Must have a positive attitude and willingness to learn
- Must be able to understand and follow established guidelines and procedures
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Must work well in stressful, high-pressure situations and maintain composure and objectivity under pressure
- Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests
- Must be able to work with and understand financial information and data, and basic arithmetic functions
- Must be attentive to detail and meet deadlines
- Must be proficient in Windows operating systems, Company approved spreadsheets and word processing
- Must be able to convey information and ideas clearly
- Must meet the legal age to serve alcoholic beverages (at select properties)
- A valid Driver's License is required
- Must be 18 years of age or older to perform this job
- Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel
- Must be able to perform the essential functions of the position satisfactorily
Desired Qualifications
- Bachelor's or Associate's Degree Preferred
- Previous supervisory experience preferred
- Progressive experience in the hospitality, hotel, restaurant, or service industry, including Rooms and Food & Beverage departments preferred
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