General Manager
On-site · Birmingham, Michigan, United States
Job Summary
General Manager will lead business and team operations of the school, delivering exceptional customer experiences with families, maintaining safety and quality standards, driving revenue growth, and building a high-performing team culture. Responsibilities include recruiting, hiring, training, and supporting a 20-30 person staff, overseeing onboarding and development of new managers, running weekly management meetings, ensuring opening/closing procedures and safety standards, resolving customer concerns, implementing policies and new initiatives, maintaining strong relationships with families, monitoring revenue and enrollment trends, setting performance goals, supporting retention and re-enrollment, assisting with payroll, scheduling, and cost control, overseeing financials, maintaining accurate records and invoicing, and supporting staff evaluations and ongoing training. The role requires leadership, customer focus, organizational skills, experience with scheduling, budgeting, and payroll, and proficiency with MAC/Apple technology.
Required Qualifications
- Previous management experience with 10+ employees (ideally 20-30)
- Strong leadership and people-management skills
- Excellent verbal and written communication
- Ability to multitask, problem-solve, and meet deadlines
- Experience coaching teams and holding others accountable; diplomatic in difficult conversations
- Customer-focused mindset with attention to detail
- Ability to build and maintain a positive team culture
- Experience working with systems, MAC/Apple technology
- Background in sales and customer service
- Experience in scheduling, budgeting, and payroll
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