General Manager - The Nell New York
$250,000–$325,000 year
On-siteNew York City, New York, United States or New York, United States
Job Summary
Lead all pre-opening planning for The Nell New York, defining culture, assembling the leadership team, and delivering an opening experience worthy of global prestige. Recruit and onboard the full property leadership, establish operational SOPs, and execute opening marketing and PR strategy to build early revenue momentum. Serve as the primary ambassador for the local market, representing the property at civic, cultural, and charitable events while developing strategic alliances with officials and tourism boards. Oversee all hotel operations including Rooms, F&B, Spa, Engineering, and Security, ensuring compliance with brand standards, regulatory requirements, and health and safety codes. Develop comprehensive annual business plans, manage dynamic pricing strategies, and verify the property operates within approved budgetary guidelines to achieve profit margin goals. This role reports to the Vice President of Operations and requires deep expertise in luxury hotel operations and a proven record of driving measurable business outcomes.
Required Qualifications
- Bachelor's degree in business administration, Hotel and Restaurant Management or related degree or equivalent additional experience in the hotel industry
- 7 years of progressive hotel leadership experience
- 3 years as a General Manager of a five-star property
- 3 years of people leadership
- Demonstrated success leading a hotel pre-opening or major repositioning from pre-launch through ramp-up
- Experience in multi-branded or independent luxury hotel environments
- Membership in industry organizations such as HSMAI, AHLA, or equivalent
- Proficient knowledge in leading revenue growth and profit enhancement through efficient and streamlined operations
- Strong track record of delivering RevPAR index growth, GOP margin achievement, and top-quartile guest satisfaction scores
- Fluency in hotel financial management: P&L ownership, budgeting, forecasting, and capital planning
- Deep familiarity with Forbes Five Star luxury hotel brand standards, guest journey design, and service culture development
- Exceptional executive presence with the communication skills to engage ownership, civic leaders, media, and discerning guests with equal credibility
- Ability to use operational and guest insight to identify opportunities, proactively resolve service gaps, and hold leaders accountable for delivering exceptional guest experiences that consistently exceed expectations
- Ability to stay current with luxury travel trends, market dynamics, and competitive activity; adapt strategy proactively to changing conditions
- Ability to build and sustain a high-performance leadership team; hold department heads accountable for delivery of business plans, service standards, and team engagement
- Ability to implement effective work processes, cross-functional systems, and communication rhythms that enable individual and collective performance
- Ability to conduct regular performance conversations; provide coaching, feedback, and recognition that motivates the team and elevates standards and actively support internal mobility and career development to retain top talent
- Ability to stand, walk or be on your feet for extended periods of time, kneeling and bending may be required
- Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)
Desired Qualifications
- Demonstrated success leading a hotel pre-opening or major repositioning from pre-launch through ramp-up
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