General Manager
On-siteAustin, Texas, United States
Job Summary
Manage day-to-day operations across Front Office, Food and Beverage, Housekeeping, Engineering, Security, and Administrative departments. Serve as the liaison to the Managing Director, oversee the Annual Operating and Capital Reserve Budgets, and drive strategies to achieve superior financial results. Conduct daily inspections of property exteriors and public spaces, coordinate contract services, and ensure all staff deliver service aligned with standard operating procedures. Lead hiring, training, and performance evaluation for employees while maintaining an open-door policy for guests and personnel. Oversee the entire guest experience from pre-arrival through departure, manage inventory par levels, and execute property events and local activations. Develop a continuous five-year capital improvement plan and ensure compliance with safety, fire, and OSHA requirements.
Required Qualifications
- At least five (5) years' experience as hotel General Manager or relevant position required at a full service property with 300+ rooms
- Proven track record managing hotels with a strong group and banquet business, including oversight of large-scale events and catering operations
- Bachelor's degree required
- Strong ability in using MS Office (MS Excel and MS PowerPoint, in particular)
- Ability to work with PMS and POS software
- Outstanding communication and interpersonal skills
- Excellent reading, writing and oral proficiency in the English Language
- Excellent organizational and time management skills
- Excellent attention to detail
- Financial Management
- Performance Management
- Business Acumen
- Ethical Conduct
- Leadership
- Ability to multitask
- Work well under pressure, be a team player
Desired Qualifications
- Experience in Austin area market preferred
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