General Manager
On-siteAustin, Texas, United States
Job Summary
Manage day-to-day operations across Front Office, Food and Beverage, Housekeeping, Engineering, Security, and Administrative departments. Serve as the liaison between the property and Managing Director while overseeing expenditures from the Annual Operating Budget and Capital Reserve Budget. Communicate vision and direction to achieve superior financial results, fostering a guest-focused environment through active market trend analysis and data-driven decision-making. Develop strategies for department training, performance evaluations, and annual goals while ensuring adherence to all safety, fire, and Standard Operating Procedures. Oversee the entire guest experience from pre-arrival through departure, coordinate contract services, and maintain accurate records of hotel programs and files.
Required Qualifications
- At least five (5) years' experience as hotel General Manager or relevant position required at a full service property with 300+ rooms
- Proven track record managing hotels with a strong group and banquet business, including oversight of large-scale events and catering operations
- Bachelor's degree required
- Strong ability in using MS Office (MS Excel and MS PowerPoint, in particular)
- Ability to work with PMS and POS software
- Outstanding communication and interpersonal skills
- Excellent reading, writing and oral proficiency in the English Language
- Excellent organizational and time management skills
- Excellent attention to detail
- Financial Management
- Performance Management
- Business Acumen
- Ethical Conduct
- Leadership
- Ability to multitask
- Work well under pressure, be a team player
Desired Qualifications
- Experience in Austin area market preferred
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