General Manager

Oversee daily Swig brand execution, ensuring food, service, and store operations meet quality standards. Serve as the primary contact for all customer service matters, managing to-go and delivery orders for accuracy. Direct hiring processes by assessing needs, interviewing candidates, and conducting one-on-one mentoring to train staff on brand values and procedures. Administer disciplinary actions including verbal warnings and performance improvement plans while maintaining a clean environment through deep cleaning and inventory management. Adhere to safety and sanitation policies, complete opening and closing checklists, and order supplies following proper rotation protocols. Demonstrate expert menu knowledge to assist guests and ensure all deposits are accounted for accurately.