General Manager
On-site · Hamilton, Ontario, Canada
Job Summary
Lead the day-to-day operations of a heavy-duty vehicle repair and fabrication facility, driving profitability and long-term growth. Responsibilities include overseeing shop operations, KPI monitoring (labor efficiency, billed hours, turnaround time, gross/net profit, inventory turnover, aged A/R), ensuring quality control, driving new business development with fleets and commercial accounts, maintaining client relationships, developing proposals and service agreements, and owning full P&L including budgeting, forecasting, and cost controls while ensuring regulatory compliance (MTO, CVOR). The role involves leading the Shop Manager, Foreman, Parts team, technicians, and administrative staff, and promoting operational efficiency and safety.
Required Qualifications
- 5–10 years of leadership experience within commercial vehicle repair, transportation, or a related heavy-duty industry
- Strong understanding of heavy-duty truck and trailer repair operations, fabrication, welding, and commercial fleet service environments
- Experience managing full P&L responsibility, budgets, forecasting, and revenue growth strategies
- Strong leadership skills with the ability to coach teams, drive accountability, and improve operational performance
- Experience working with KPIs, profitability metrics, and business growth planning
- Strong customer relationship management and sales development experience
- Knowledge of Ontario regulatory requirements including MTO and CVOR is strongly preferred
- Excellent communication, negotiation, and problem-solving skills
- High level of integrity, professionalism, and ability to operate with autonomy
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