General Manager (Story of Emily)
On-siteCornwall, Ontario, Canada
Job Summary
Develop and deliver the long-term vision, business strategy, and annual operating plans while driving sustainable commercial growth across admissions, hospitality, retail, events, and future opportunities. Take full accountability for financial performance, budgeting, profitability, and investment decisions. Lead and develop a high-performing leadership team while fostering an engaged, collaborative culture. Deliver exceptional visitor experiences built on authentic storytelling and outstanding hospitality. Oversee all operational areas, including exhibitions, visitor services, hospitality, estate presentation, and technical systems. Act as landlord for estate properties, ensuring legal compliance and effective property management. Maintain the highest standards of health and safety, operational excellence, governance, and risk management. Build trusted relationships with shareholders, local authorities, tourism organizations, heritage bodies, community partners, and the wider industry. Represent The Story of Emily as its public ambassador at conferences, industry events, and within the national heritage and tourism sectors. Champion innovation while preserving the integrity of Emily Hobhouse's extraordinary story.
Required Qualifications
- A relevant bachelor's degree
- Significant senior leadership experience with full operational and financial accountability
- Experience within hospitality, tourism, heritage, cultural or visitor attraction environments
- Strong commercial and financial management capability, including budgeting, business planning and P&L responsibility
- Proven experience building and leading high-performing teams
- Excellent stakeholder management and communication skills
- Experience delivering operational excellence, governance and continuous improvement
- Confidence representing an organisation publicly and building strategic partnerships
- Experience working with shareholders, owners or boards
- Experience leading organisational growth or major development projects
- Experience within museums, heritage attractions or cultural destinations
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