General Manager | State College Holiday Inn by IHG
On-siteState College, Pennsylvania, United States
Job Summary
Manage all hotel operations and procedures while ensuring Core Values of Guest Satisfaction, Associate Satisfaction, Accountability, and Profitability are met. Lead the sales team to develop property sales and marketing efforts, recruit and motivate the entire hotel team, and serve as a hands-on operator. Establish and maintain standards for cleaning and safe working conditions across all departments. Handle guest complaints to ensure satisfaction and assist staff to guarantee optimum service. Ensure payroll and purchasing controls are in place to maintain profit goals. Work a flexible schedule including weekends, holidays, and varied shifts.
Required Qualifications
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
- Minimum of five years of progressive leadership experience in the hospitality industry.
- Ability to satisfactorily communicate with guests, management and co-workers to their understanding.
- High school graduate or equivalent
- college degree in hospitality management or business
- CHA designation
- Knowledge of budget preparation and cost controls
- Working knowledge of all hotel departments
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups of customers or employees of organization
- Ability to apply good judgment to carry out instructions
- Knowledgeable of the property management system
- Knowledge of local activities and attractions appropriate for clientele
Desired Qualifications
- college degree in hospitality management or business and/or CHA designation preferred
- Bilingual English/Spanish a plus
- Looking for a General Manager with a F&B Background and Full Service experience
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