General Manager
$95,000–$100,000 year
On-siteBoston, Massachusetts, United States
Job Summary
Oversee all operations of the Boston Institute location, leading a staff of 40+ to deliver exceptional guest experiences while manufacturing thousands of tons of slime annually. Manage full P&L responsibility, including multi-million-dollar budget development, forecasting, and labor spend control. Direct floor managers, kitchen staff, retail operations, and security teams while developing and enforcing Standard Operating Procedures. Identify and engage with influencers for brand partnerships, execute marketing strategies, and manage procurement and inventory. Lead quarterly Health & Safety Committee meetings, ensure documented resolution of accidents within 24 hours, and use data to drive sales and production decisions. Maximize guest admissions income and exceed projected guest counts through strategic planogram development and promotion management.
Required Qualifications
- Experience of operational management within a guest-facing operation
- Budgetary and line management experience (essential)
- Ability to prioritize the needs of the different departments
- Excellent time management and organizational skills
- Excellent communication skills and a friendly and approachable manner with staff from across the organization, ensuring good working relationships
- Ability to build and maintain strong relationships with key consultants and contractors
- Ability to engage with colleagues in a diplomatic manner
- Energetic, perceptive, confident problem solver with a good sense of humor
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