General Manager
$70,000–$75,000 year
On-siteHenrico, Georgia, United States or Henrico, Virginia, United States
Job Summary
Oversee all aspects of hotel operations, including front desk, housekeeping, food and beverage, and maintenance, while providing strong leadership to department heads and managing personnel through hiring, training, and scheduling. Develop and implement operational policies, monitor performance metrics like RevPAR and guest satisfaction scores, and manage the annual budget to optimize profitability and revenue growth. Ensure compliance with health and safety regulations, address guest complaints promptly, and represent the hotel in community relations and industry events. Collaborate with sales and marketing teams to drive occupancy and maintain relationships with corporate clients.
Required Qualifications
- Bachelor's degree in Hospitality Management, Hotel Administration, Business Administration, or a related field
- Extensive experience in the hospitality industry, with progressively increasing levels of responsibility
- Previous experience in hotel management, including roles such as Assistant General Manager, Director of Operations, or Department Head
- Strong track record of leadership, team management, and achieving operational and financial goals
- Excellent leadership and management skills, with the ability to motivate and inspire a diverse team
- Strong business acumen and financial management skills, including budgeting, forecasting, and cost control
- Exceptional communication and interpersonal skills, with the ability to interact effectively with guests, staff, and stakeholders at all levels
- Problem-solving and decision-making abilities, with a focus on finding innovative solutions to complex challenges
- Proficiency in hotel management software and technology systems, including property management systems (PMS) and revenue management systems
- Attention to detail and a commitment to maintaining high standards of quality and service
- Flexibility and adaptability to thrive in a fast-paced and dynamic environment
Desired Qualifications
- Some employers may prefer candidates with a master's degree or MBA
- Optional certifications such as Certified Hotel Administrator (CHA) or Certified Hospitality Administrator (CHA)
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