General Manager / Senior Operations Manager (Ecomm) (024-1128)

Job Summary

Required Qualifications

• •Philippines-based candidates
• •Solid experience in operations management, general management, logistics, or inventory management
• •Ideally including international logistics/import-export exposure
• •A background that spans a variety of roles, with demonstrated ability to step up into a broad, senior generalist position
• •Experience working remotely for an international/offshore employer
• •Experience across a D2C and B2B mix
• •Prior B2B sales experience
• •Direct experience managing international incoming stock, product, and freight
• •Ownership of timelines from origin through to delivery
• •Experience with local demand profiling and stock forecasting
• •Ability to plan and manage the gap between manufacture time and actual arrival of stock
• •Genuine, hands-on ability to integrate AI into everyday operations
• •Building automations and workflow integrations
• •Continuously adapting these as new models, tools, and methods become available
• •Fluency in Google Workspace
• •Demonstrated people management, team leadership, and delegation experience
• •Project/task management ownership
• •Comfortable running the team's workflow through a platform such as ClickUp or similar
• •Strong e-commerce fluency
• •Hands-on experience operating on e-commerce sales platforms
• •Solid working understanding of how e-commerce operations function end-to-end
• •General understanding of customs clearance and import/export terminology
• •Experience with accounting software
• •A basic grasp of bookkeeping principles
• •Profit & loss, expenses, margins, and how to read standard financial reports
• •Microsoft 365 experience
• •Fully fluent, professional-level English
• •Written and spoken English
• •Ability to read emotional tone and intent in both formats
• •Comfortable and confident on the phone
• •Proactively calling suppliers, factories, logistics providers, and partners
• •Highly proactive self-starter
• •Comfortable operating with autonomy and taking ownership of outcomes
• •Keeping stakeholders proactively informed
• •Adaptable to new tools and technology
• •Confidence to challenge underperforming suppliers, agencies, or consultants
• •Genuinely enjoys being hands on
• •Willing to jump on a call or chase an issue directly
• •Strong prioritisation skills across a broad and varied workload
• •Genuine interest and passion in business growth
• •Confident enough to hold the founders accountable
• •Comfortable pushing back and saying if we're moving too slowly, prioritising the wrong things, or dropping the ball
• •Easy-going, team-first attitude
• •A locks in mentality
• •Genuinely comfortable with continuous learning
• •Monitor and coordinate external logistics network
• •Lead and participate in meetings with 3PL warehouses, freight forwarders, and factories
• •Monitor inventory levels, forecast demand based on sales trends
• •Proactively flag stock risks
• •Liaise directly with factories and suppliers
• •Proactively calling to chase up production, shipments, and delays
• •Track shipments via parcel/logistics tracking services
• •Troubleshoot issues as they arise
• •Escalate in real time when something is at risk
• •Apply a working understanding of import/export and customs clearance processes
• •Directly manage the customer service team
• •Prioritise, delegate, and track tasks across the team
• •Take ownership of bespoke, ad hoc tasks delegated by the founders
• •Proactively flag capacity issues
• •Take an active role in hiring
• •Screening and interviewing future team members
• •Own AI integration across the business
• •Applying advanced, hands-on experience with AI tools
• •Building automations, integrations, and connectors
• •Use AI tools independently to research unknowns and solve problems
• •Oversee the customer service team member's performance
• •Regular spot-checks of the inbox
• •Step into escalations when needed
• •Proactively own and evolve our customer service SOPs
• •Build out and maintain all outstanding Standard Operating Procedures (SOPs)
• •Maintain strict, consistent formatting, fonts, and structure across all documentation
• •Comfortable creating and refining SOPs on the fly
• •Attend marketing team meetings
• •Translate marketing activity into operational impact
• •Set and run meetings with suppliers, 3PLs, consultants, and other stakeholders
• •Own the communication end-to-end
• •Be willing and able to hold suppliers, agencies, or consultants accountable
• •Own product catalog/listing management
• •Keep site content current and accurate
• •Understand conversion rate optimisation (CRO)
• •Site/UX performance
• •Reach out to and negotiate with potential retailers
• •Drafting contracts and submitting them to the founders for final approval

Desired Qualifications

• •Experience working remotely for an international/offshore employer is highly regarded
• •Experience across a D2C and B2B mix is attractive
• •Ecomm is very attractive
• •Prior B2B sales experience is attractive
• •Negotiating and closing large/bulk orders with retailers, distributors, or wholesale partners
• •Shopify experience
• •Familiarity with Shopify apps/plugins
• •Familiarity with Microsoft Clarity and Klaviyo
• •Hands-on technical knowledge of SEO/SEM/email marketing tools and tactics
• •Beyond general literacy