General Manager
On-siteDelta, British Columbia, Canada
Job Summary
Oversee daily transport and warehouse operations to ensure efficiency, service reliability, and cost control. Establish, track, and report on KPIs including on-time delivery, cost per route, warehouse throughput, safety performance, SOP compliance, and service reliability. Drive performance improvement by identifying gaps, using data to address issues, setting clear action plans, and holding teams accountable for measurable results. Implement clear operating standards, SOPs, job descriptions, and accountability structures to bring consistency and discipline to terminal operations. Lead and develop team members by setting clear expectations, reinforcing job responsibilities, coaching performance, and creating a culture of accountability. Provide hands-on mentorship to supervisors and frontline leaders, helping them develop the skills, confidence, and structure needed to manage teams effectively. Maintain full compliance with NSC, Hours of Service, OH&S, WHMIS, and all applicable transport and workplace regulations. Lead warehouse safety programs, hazard assessments, equipment inspections, and incident investigations. Manage budgets, resource allocation, maintenance planning, and operational cost controls. Build strong relationships with customers, vendors, and internal stakeholders to support service excellence and business growth.
Required Qualifications
- 7+ years of leadership experience in transport, logistics, or supply chain operations
- Strong knowledge of transportation compliance, warehouse safety standards, and regulatory governance
- Experience building structure, process discipline, and accountability in operations that have lacked formal procedures, clear job expectations, or consistent leadership routines
- Proven ability to manage KPIs and lead high‐volume, fast‐paced operations
- Exceptional leadership, communication, and problem‐solving skills
- Strong computer skills, including proficiency with Microsoft Office applications, operational reporting tools, and the ability to learn and use transportation or warehouse management systems
- Strong presentation skills, with the ability to prepare clear reports, communicate performance results, and present operational plans or improvement initiatives to leadership and team members
- Experience managing multidisciplinary teams
Desired Qualifications
- multi‐site experience
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.