General Manager
On-siteWaco, Texas, United States
Job Summary
Drive membership sales through health and wellness education while maintaining a knowledgeable team that prioritizes dog wellness and safety. Provide leadership, guidance, and mentorship for Scenter employees, and drive development through training and performance reviews. Uphold quality standards via hands-on participation, audits, and training, and promptly communicate upper management information to your team. Identify when help is needed to keep the Scenter on schedule, create an environment conducive to teamwork, and manage client expectations by resolving customer concerns. Ensure the safety of dogs and team members while adhering to sanitary and cleaning practices. This role requires management and customer service experience, physical stamina to lift 70 pounds, and the ability to work in a smoke-free environment.
Required Qualifications
- Management experience
- Customer service experience (retail, restaurant)
- Strength to lift up to 70 pounds
- Stamina to stand for long periods of time
- Reliable transportation
- Willingness to work in a smoke-free environment
- Effective communication with team members and dog parents
- Leadership, coaching, mentorship
- Recruiting, hiring, and creating a happy and effective team
- Problem-solving
- Attention to detail
- Time-management – ability to make an efficient schedule
- Computer/ technology proficiency
- Accountability; hold oneself and others to a high quality of services
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