General Manager
$130,000–$150,000 year
On-siteNorwalk, Connecticut, United States
Job Summary
Develop sales targets, monitor performance, and carry out program guidelines to achieve customer satisfaction while exceeding budgets. Oversee operations to ensure maximum productivity and safety, managing the fleet and branch resources to perform all services on time. Supervise administration of paperwork and data entry, implementing guidelines and initiating process improvement sessions to continually refine procedures. Lead, coach, and develop the sales team and support staff to achieve profitable, sustainable growth for the market. This role balances Safety, Quality, Productivity, Employee Engagement, and Market Growth to achieve business goals in Sales, Customer Net Promoter Score, and Profitability.
Required Qualifications
- Degree in Business Management or Arboriculture, Forestry, Environmental Sciences, or equivalent experience
- Successful track record of selling residential and/or commercial services through a branch based business
- Demonstrated people leadership skills, coaching, developing and retaining sales, office and hourly production team members and building a highly engaging site culture
- Previous P&L and operations management experience
- High degree of proficiency analyzing data and drawing insights to inform business decisions
- ISA Certification (or willingness to obtain)
- Management experience in the tree care industry
- Successful candidates will excel in logistics and have experience in the day-to-day operations of a business, preferably in the tree care or landscape industries
- Business management as well as knowledge of General Tree Care, Plant Health Care or Lawn Care
- A Valid U.S. Driver's license
- Must be authorized to lawfully work in the U.S.
- While performing the duties of the job, the employee is subject to frequently lift and/or move up to fifty (50) pounds
Desired Qualifications
- Management experience in the tree care industry experience preferred
- Business management as well as knowledge of General Tree Care, Plant Health Care or Lawn Care is preferred
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