General Manager
On-site · Philadelphia, Pennsylvania, United States
Job Summary
General Manager leads museum operations for the Museum of Illusions, overseeing a ~25-person team and driving guest experience, revenue growth, and profitability. Responsibilities include hiring and training, maintaining smooth daily operations, coordinating marketing and sales events, acting as a community spokesperson, building relationships with local organizations and business clients, ensuring regulatory compliance, and reporting performance to stakeholders. The role emphasizes high standards of product, service, and customer experience, collaboration with other museum locations, and serving as a brand ambassador to promote the museum’s mission and values.
Required Qualifications
- 5+ years of experience in business administration, operations, or management roles highly desired
- Bachelor’s degree preferred
- Experience in a leadership role required
- Ability to lead a team of about 20 people
- Strong financial management skills with experience in budgeting and P&L responsibility
- Exceptional communication and interpersonal skills
- Ability to cultivate long term relationships with partners and the community
- Experience in hospitality and/or entertainment industry is preferred
- Schedule requires weekend and holiday work
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