General Manager
On-siteMoab, Utah, United States
Job Summary
Oversee all aspects of resort operations, including planning, organizing, and leading the team to maintain integrity and implement policies. Coordinate between departments to ensure high-quality service delivery, proactively engage in marketing initiatives to boost reservations and occupancy, and resolve guest complaints to maintain satisfaction. Lead team selection, training, and scheduling while enforcing compliance with resort rules, federal, state, and local regulations. Monitor and manage monthly operating budgets to meet revenue goals, assist in developing the annual budget, and promote the sale of park models and homes. Provide data for capital expenditure planning and foster a culture of excellence and accountability.
Required Qualifications
- Bachelor's degree in hospitality management, Business Administration, or related field preferred
- Minimum of 5 years of experience in resort management or a similar leadership role, with proven success in overseeing operations and leading teams
- Strong knowledge of the hospitality industry, including trends, regulations, and best practices
- Excellent understanding of financial management principles, including budgeting, forecasting, and profit and loss analysis
- Experience in customer service and guest relations, with a focus on delivering exceptional experiences and fostering guest loyalty
- Demonstrated leadership abilities, including team building, coaching, and performance management
- Proficiency in computer systems and software relevant to resort management, such as property management systems and Microsoft Office Suite
- Relevant certifications or training in areas such as hospitality management, leadership, and customer service are advantageous
Desired Qualifications
- Bachelor's degree in hospitality management, Business Administration, or related field preferred
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