General Manager - Retail
On-siteLondon, England, United Kingdom
London, England, United KingdomOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Lead daily operations of the Gibson Garage London, overseeing full financial, personnel, and sales oversight to drive revenue targets and profitability. Manage the Garage team through hiring, training, and coaching while enforcing brand standards, visual merchandising, and safety protocols. Partner with cross-functional teams to execute promotions, artist appearances, and strategic initiatives, ensuring consistent customer engagement and operational excellence. Produce high-quality commercial reporting and translate performance data into actionable insights for leadership.
Required Qualifications
- Bachelor's degree in Business, Retail Management, or a related field; or equivalent professional experience
- 5–7+ years of retail management experience, preferably in specialty retail, experiential retail, or consumer lifestyle brands
- Experience managing a large staff and high-volume retail environment
- Proven success in delivering sales to target, managing KPIs, and driving operational excellence
- Demonstrated leadership skills with the ability to inspire, coach, and develop high-performing teams
- Strong business acumen with the ability to interpret financial data, drive profitability, and manage a P&L
- Operational excellence, including experience with scheduling, inventory management, merchandising, and retail systems
- Ability to analyze and adapt to market trends, customer behaviors, and seasonal changes
- Excellent problem-solving skills and the ability to make sound decisions in high-pressure situations
- Outstanding time-management skills with the ability to prioritize effectively in a fast-paced environment
- Strong interpersonal skills with the ability to build credibility, trust, and collaboration across teams
- Exceptional verbal and written communication skills
- Proficient in MS Office (Word, Excel, PowerPoint)
- Must be able to have a flexible schedule and work mornings, evenings, weekends and holidays
- Must be able to work in a loud environment for 8+ hours
- Standing and walking required 90% of the time
- Lifting required 20% of the time with a max weight of 50lbs
Desired Qualifications
- Musical instrument sales experience desirable but not essential
- Experienced in the promotion and activation of events, artist appearances, and trade shows
- Familiarity with Shopify POS or similar retail point-of-sale systems desirable but not essential
- Passionate about working and winning in a team environment
- Inspiring, charismatic leader who naturally motivates others
- Results-oriented and driven, with a strong track record of delivering to plan
- Flexible and adaptable, with the ability to navigate ever-changing business needs
- Clear and logical thinker with strong decision-making skills
- Thrives in a diverse, challenging, fast-paced environment
- Deep alignment with Gibson's mission, vision, and values, and a commitment to bringing them to life through daily leadership
- Charismatic storyteller who can engage with fans to bring the Gibson brands to life
- Knowledgeable, confident salesperson able to put the right instrument in the hands of players of every skill level
- Comfortable engaging with artists ranging from up-and-coming musicians to music icons
- Creative and idea-oriented, with the ability to bring fleshed-out ideas from concept through to completion
- Critical thinker with confidence engaging senior leadership, able to problem-solve and stay composed under pressure
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