General Manager - Residential Home Services
$165,000–$195,000 year
On-siteBaton Rouge, Louisiana, United States
Job Summary
Own the full P&L for a Louisiana home services brand spanning roofing, HVAC, and adjacent trades, driving revenue, gross margin, and EBITDA growth. Manage daily operations including scheduling, dispatch, technician productivity, and capacity planning while protecting CSAT, review volume, and repeat business. Lead operations managers, service managers, and field technicians through hiring, coaching, and performance management. Partner with marketing on lead flow and pricing to convert demand into profitable work, while controlling labor and material costs. Execute weekly KPI reviews, forecasting, and corrective actions to tighten operating discipline. Forecast and budget for corporate leadership, ensuring safety, licensing, and fleet compliance across all trades.
Required Qualifications
- A track record of owning a P&L and being measured on the result, not just contributing to someone else's.
- Real operational leadership in a blue-collar, technician-driven business: you have run field or service operations and made them perform.
- Sharp, driven, and accountable: you want the autonomy and you want the responsibility that comes with it.
- The range to operate strategically (growth, budgeting, capacity planning) and tactically (a truck down, a blown install, a margin leak) in the same day.
- Financial fluency: you can read the P&L, find the leak, and close it. You can tell a healthy service business from a leaky one by the numbers.
- Leadership presence that earns trust from field technicians, office staff, and corporate peers alike. People-first, not spreadsheet-first.
- Comfort with ambiguity and a bias to action over waiting to be told.
- Based in or willing to relocate to Baton Rouge, Louisiana area.
Desired Qualifications
- Roofing, HVAC, plumbing, electrical, utilities, or other home-services / fleet-based field-services experience.
- Demonstrated P&L ownership at a services business, ideally PE-backed.
- Fluency with field service management software (ServiceTitan or similar) and ERP / CRM tooling.
- Exposure to Lean, Six Sigma, or other continuous-improvement disciplines.
- Bachelor's degree; MBA or operations-focused graduate degree a plus.
- A background that built grit, ownership, and a results-first operating style (military service or similar).
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