General Manager
$45,000–$55,000 year
On-siteLondon, England, United Kingdom
Job Summary
General Manager for Heard. at our London site, responsible for leading the FOH and BOH teams to create a genuine, unfussy hospitality experience. You will recruit, onboard, develop, and retain staff, drive guest satisfaction to meet high-performance targets, and align daily operations with strategic goals. You’ll own the space and vibe, collaborate with operations, marketing, and culinary teams on promotions, ensure compliance across EHO, licensing, and audits, and take full responsibility for site-level financials including costs and profitability. The role requires proven leadership in a high-volume premium restaurant, a people-development mindset, a passion for high-standard hospitality, and operational fluency in rotas, stock, reporting, and P&L management.
Required Qualifications
- Proven Leadership: Solid experience as a General Manager or an Assistant General Manager in a high-volume, premium fast-casual or restaurant environment, who leads from the front, is visible, hands-on and calm under pressure.
- A People Development Mindset: The ability to coach the team in real time - correcting and reinforcing our non-negotiable service standards right on the floor.
- Genuine Passion: You love great food, and the art of effortless, high-standard hospitality.
- Operational Fluency: Strong commercial acumen with direct experience managing rotas, stock, reporting, and full site P&Ls.
- This is an opportunity to help shape a growing brand, not simply manage a restaurant. So, if you are a grounded leader who takes food seriously but leaves the stuffy formality at the door, we would love to hear from you.
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