General Manager
On-site · Houston, Texas, United States
Job Summary
The General Manager (GM) at Puttery oversees all venue operations, drives revenue growth, trains and supervises staff, manages budgets and costs, coordinates marketing and events, ensures exceptional guest service, and maintains strong relationships with vendors and internal stakeholders. The role requires leadership across departments, financial acumen, HR awareness, and a focus on culture and community outreach. Travel is required, and evenings/weekends may be necessary. A Bachelor’s degree in Business or a related field is preferred, with 3-5 years of experience in a similar leisure entertainment setting, and prior GM/AGM experience in high-volume venues. Proficiency in Microsoft Office and strong communication, organizational, and analytical skills are essential.
Required Qualifications
- Bachelor's degree in Business, or relevant field preferred
- Minimum of 3-5 years’ experience managing a complex leisure entertainment concept
- Travel by air and ground transportation unaccompanied and overnight, as necessary
- Work extended hours as required and/or during other busy periods based on business needs
- Operate a personal computer and use required applications
- Work with minimal supervision
- Read and comprehend complex printed data/information and reports
- Possess excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Excellent organizational skills and attention to detail
- Excellent time management skills
- Strong analytical and problem-solving skills
- Proficient in Microsoft Office Suite or similar software
- Prior experience as a General Manager or Assistant General Manager in a high volume ($8M+ annual) restaurant, hotel, or leisure entertainment facility
- Proven track record of managing complex budgets and increasing revenue successfully
- Outstanding verbal and written skills, and experience working with staff on all levels
- Prior experience managing major projects and supervising day-to-day activities of workers
- Ability to communicate effectively and efficiently across levels within the organization
- Education
- Bachelor's degree in Business, or relevant field preferred
- Working Conditions
- Evening, weekend, and holiday work will be required
- May need to lift to 50 pounds
- Puttery is committed to equal opportunity in the workplace...
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