General Manager
$60,000–$65,000 year
On-sitePlano, Texas, United States
Job Summary
Train, coach, and develop all shop team members while assessing abilities and creating effective development plans. Interview, select, and hire people who represent Potbelly values, then effectively schedule associates, certified trainers, and shift leaders. Lead local shop marketing, create marketing plans, and drive neighborhood promotions to maximize sales potential. Control cost of goods, variances, inventories, and assigned P&L line items while maintaining labor goals. Ensure all security procedures, back-of-the-house standards, and food safety protocols are followed. Effectively handle customer complaints, delegate tasks to ensure high execution standards, and spend 80-90% of time on the shop floor in the front of the house.
Required Qualifications
- Minimum of at least 2 years as a General Manager in a restaurant or retail environment with P&L responsibility preferred
- Illinois Applicants - all IL employees are required to become food safety certified within 30 days of employment
- You're able to stand/walk for 8-9 hours or as needed
- You have the ability/stamina to work a minimum of 45 hours per week
- You're able to lift up to 10 pounds frequently and up to 50 pounds occasionally
- Must spend 80-90% of time on the shop floor in the Front of the House
- Comply with health and safety standards for food, cleanliness and safety
- Effectively handle customer complaints/issues
- As a requirement of the position, all Shift Leaders and Managers must be trained and pass a Food Safety Certification course
- In Illinois, certification is required through the Illinois Department of Public Health, while in all other states certification is required through the National Restaurant Association (ServSafe), National Registry of Food Safety Professionals or the National Environmental Health Association (Prometric)
- Should the Shift Leader or Manager fail to pass the certification requirements after two attempts, he or she will be not be qualified to continue to perform in a Shift Leader or Management capacity
Desired Qualifications
- You want to delight customers with great food and good vibes
- You are friendly and customer service oriented
- You have strong written and verbal communication skills
- You love working in a fast-paced environment
- You're a team player
- You enjoy problem-solving
- You have open availability
- You're able to maintain deadlines and prioritize while running an effective shift
- You have strong organizational skills and the ability to multitask
- You can handle the heat of the kitchen – knife skills are a plus!
- You enjoy higher levels of noise from music, customer and employee traffic
- You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
- You are able to build and develop strong teams and handle conflict resolution
- You have strong interviewing skills
- You're able to write effective schedules and maintain labor goals
- You have Microsoft Office skills
- You have a strong business acumen
- You have the ability to understand and interpret financial reports
- Create a marketing plan. Lead local shop marketing to increase sales. A GM ideally is involved in the community, the school and local business, social and not-for-profit activities
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