General Manager
$60,000–$65,000 year
On-siteAurora, Illinois, United States
Job Summary
Train, coach, and develop all shop team members while assessing abilities and creating effective development plans. Interview, select, and hire candidates who represent Potbelly values, then effectively schedule associates, certified trainers, and shift leaders. Drive neighborhood shop marketing and promotions to maximize sales potential, including sourcing and blitzing outside the shop for recruiting. Control assigned P&L line items, manage cost of goods, variances, and inventories, and ensure all security and back-of-the-house procedural standards are met. Spend 80-90% of time on the shop floor in the Front of the House, handle customer complaints, and maintain deadlines while prioritizing an effective shift. Comply with health and safety standards for food and cleanliness.
Required Qualifications
- You are at least 18 years of age
- Minimum of at least 2 years as a General Manager in a restaurant or retail environment with P&L responsibility preferred
- You meet all Food Safety requirements within your state
- You must pass and obtain a Food Safety Certification
- A friendly, customer-first mindset with the ability to thrive in a fast-paced, energetic environment
- You have strong written and verbal communication skills
- You enjoy problem-solving
- You have open availability
- You're able to maintain deadlines and prioritize while running an effective shift
- You have strong organizational skills and the ability to multitask
- You have the ability/stamina to work a minimum of 45 hours per week
- You're able to lift up to 10 pounds frequently and up to 50 pounds occasionally
- Illinois Applicants - all IL employees are required to become food safety certified within 30 days of employment
Desired Qualifications
- Minimum of at least 2 years as a General Manager in a restaurant or retail environment with P&L responsibility preferred
- Comfortable working in a bustling kitchen environment (knife skills are a big plus!)
- You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
- You are able to build and develop strong teams and handle conflict resolution
- You have strong interviewing skills
- You're able to write effective schedules and maintain labor goals
- You have Microsoft Office skills
- You have a strong business acumen
- You have the ability to understand and interpret financial reports
- Create a marketing plan. Lead local shop marketing to increase sales. A GM ideally is involved in the community, the school and local business, social and not-for-profit activities
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