General Manager

Create and maintain a welcoming atmosphere for members, guests, and prospective clients while ensuring adherence to superior customer service guidelines. Recruit, hire, train, and develop a high-performing team of Assistant Managers, Member Service Representatives, Trainers, and Custodians. Schedule all shifts to ensure full coverage, oversee facility cleanliness and maintenance, and manage equipment repairs. Handle front desk activities including answering phones, checking members in, taking tours, and processing new member sign-ups. Resolve employee and member issues diplomatically, authorize expenditures and refunds, and prepare HR forms for corporate payroll. Escalate critical issues to the Area Manager and ensure prompt opening and closing of the gym.