General Manager
On-siteChesterfield, Missouri, United States
Chesterfield, Missouri, United StatesOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Monitor product quality and customer service standards, identify deficiencies, and follow up with direct reports to address concerns. Professionally respond to customer issues, solicit feedback, and use it to improve operations and build brand loyalty. Oversee training, recruiting, and performance reviews while managing sales and profit goals against budget. Execute administrative and cash management duties, maintain adequate inventory levels, and ensure the restaurant meets safety, security, and equipment standards.
Required Qualifications
- Self-sufficient leadership capability
- Quality decision-making ability
- Proper planning and forecasting skills
- Knowledge of Company policies, procedures, programs, and systems
- Knowledge of federal, state, and local laws
- Knowledge of ethical business practices
- Ability to oversee operational aspects of a restaurant
- Ability to execute Operations Manager duties when unavailable
- Ability to manage product quality and customer service standards
- Ability to identify deficiencies in operations
- Ability to respond to customer concerns or issues
- Ability to solicit and utilize customer feedback
- Ability to oversee training and execution of quality standards
- Recruiting skills to meet staffing needs
- Knowledge of uniform and appearance standards
- Ability to establish and communicate performance expectations
- Ability to conduct performance reviews
- Ability to document performance issues and take disciplinary action
- Coaching and development skills for direct reports
- Ability to build an atmosphere of teamwork, energy, and fun
- Ability to implement team member recognition programs
- Ability to manage sales goals against budget and prior year
- Ability to monitor and execute plans to enhance sales trends
- Ability to manage profit goals against budget
- Ability to ensure food, labor, and other controllable costs stay within budget
- Ability to utilize the FOCUS System
- Ability to develop and implement plans to resolve unfavorable trends
- Ability to manage company assets
- Ability to ensure restaurant cleanliness and equipment operation
- Ability to ensure safety and security standards
- Ability to oversee preventative maintenance and repairs
- Ability to manage adequate inventory levels
- Ability to execute creative local restaurant marketing
- Ability to create a positive presence in the community
- Ability to confirm employment eligibility (E-Verify)
Desired Qualifications
- Diversity and inclusion mindset
- Ability to contribute best ideas
- Collaboration skills
- Continuous learning and skill building
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