General Manager
On-siteSnellville, Georgia, United States
Snellville, Georgia, United StatesOn-siteFull TimeSenior LevelEnterprise
Full TimeSenior LevelEnterprise
Job Summary
Monitor product quality, customer service standards, and sales trends while managing profit goals against budget and prior year performance. Oversee operations, including recruiting, training, and performance reviews for direct reports, ensuring compliance with all laws and ethical practices. Execute administrative duties, manage inventory levels, and maintain equipment safety and security. Solicit customer feedback to improve operations and build brand loyalty. This role assumes full operational responsibility when the Operations Manager is unavailable, directly supervising team members and delivery drivers.
Required Qualifications
- Self-sufficient leader
- Quality decision making
- Proper planning
- Forecasting
- Systems knowledge
- Management of operations
- Execution of all Company policies, procedures, programs, and systems
- Compliance with all federal, state and local laws
- Ethical business practices
- Oversight of all operational aspects of a Papa Johns restaurant
- Execution of all Operations Manager duties
- Monitoring product quality
- Customer service standards
- Identification of deficiencies
- Response to all customer concerns or issues
- Solicitation of customer feedback
- Sharing feedback with team
- Use of feedback to improve restaurant operations
- Building brand loyalty
- Oversight of training
- Execution of quality standards
- Overseeing recruiting efforts
- Meeting staffing needs
- Effective compliance with uniform and appearance standards
- Establishment and communication of performance expectations
- Conducting timely and effective performance reviews
- Documentation of performance issues
- Taking appropriate disciplinary action
- Coaching and developing direct reports
- Building an atmosphere of teamwork, energy and fun
- Implementation of team member recognition programs
- Rewarding and retaining high performing team members
- Management of sales goals against budget
- Monitoring and execution of plans to enhance/address deficiencies in sales trends
- Seeking additional sales through traditional and non-traditional methods
- Execution of creative local restaurant marketing
- Creating a positive presence in the community
- Management of profit goals against budget
- Ensuring food, labor & other controllable costs stay within budget
- Correction of deviations from the budget
- Accurate utilization of the FOCUS System
- Development and implementation of plans to resolve unfavorable trends
- Enhancement of profits
- Execution of administrative and cash management duties
- Planning and management of adequate inventory levels
- Use of the restaurant's computerized inventory system
- Meeting sales demands
- Minimization of loss
- Management of company's assets
- Ensuring the restaurant is clean
- Ensuring the restaurant is fully equipped
- Ensuring all equipment operates properly
- Ensuring the restaurant meets safety and security standards
- Oversight of preventative maintenance
- Oversight of repairs when necessary
- Employment eligibility confirmation via E-Verify
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