General Manager
On-siteAcworth, Georgia, United States
Acworth, Georgia, United StatesOn-siteFull TimeSenior LevelEnterprise
Full TimeSenior LevelEnterprise
Job Summary
Monitor product quality, customer service standards, and safety protocols while managing sales and profit goals against budget. Oversee recruiting, training, and performance reviews for direct reports, including Operations Managers, Shift Leaders, and team members. Execute administrative duties, cash management, and inventory planning using the FOCUS System to minimize loss and maintain equipment. Solicit and act on customer feedback to enhance brand loyalty and address operational deficiencies.
Required Qualifications
- Self-sufficient leadership capability
- Quality decision-making ability
- Planning and forecasting skills
- Knowledge of company policies, procedures, programs, and systems
- Knowledge of federal, state, and local laws
- Knowledge of ethical business practices
- Ability to oversee operational aspects of a restaurant
- Ability to execute Operations Manager duties when unavailable
- Ability to monitor product quality and customer service standards
- Ability to identify deficiencies in operations
- Ability to follow up with direct reports to address and correct areas of concern
- Ability to professionally and promptly respond to all customer concerns or issues
- Ability to solicit customer feedback
- Ability to share feedback with team
- Ability to use feedback to improve restaurant operations
- Ability to build brand loyalty
- Ability to oversee training and execution of quality standards
- Ability to oversee recruiting efforts
- Ability to meet staffing needs
- Ability to ensure effective compliance with uniform and appearance standards
- Ability to establish and communicate performance expectations
- Ability to conduct timely and effective performance reviews with direct reports
- Ability to document performance issues
- Ability to take appropriate disciplinary action up to and including termination
- Ability to coach and develop direct reports
- Ability to build an atmosphere of teamwork, energy and fun
- Ability to implement team member recognition programs
- Ability to reward and retain high performing team members
- Ability to manage sales goals against budget & prior year
- Ability to ensure prompt and friendly customer service
- Ability to monitor and execute plans to enhance/address deficiencies in sales trends such as ticket average and order frequency
- Ability to seek additional sales through traditional and non-traditional methods
- Ability to execute creative local restaurant marketing
- Ability to create a positive presence in the community
- Ability to manage profit goals against budget & prior year
- Ability to ensure food, labor & other controllable costs stay within budget
- Ability to correct deviations from the budget
- Ability to accurately utilize the FOCUS System
- Ability to develop & implement appropriate plans to resolve unfavorable trends
- Ability to enhance profits
- Ability to execute administrative and cash management duties
- Ability to plan and manage adequate inventory levels using the restaurant's computerized inventory system
- Ability to meet sales demands and minimize loss
- Ability to manage company's assets
- Ability to ensure the restaurant is clean, fully equipped
- Ability to ensure all equipment operates properly
- Ability to ensure restaurant meets safety and security standards at all times
- Ability to oversee preventative maintenance and repairs when necessary
- Ability to confirm employment eligibility for each new team member (E-Verify)
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