General Manager of Operations - Base, Commissions, & Bonus
$65,000–$75,000 year
On-siteClayton, Missouri, United States
Clayton, Missouri, United StatesOn-siteFull Time$65,000–$75,000 yearSmall
Full TimeSmall
Job Summary
Manage the overall P&L, driving revenue across membership, meeting, and event lines while controlling costs and ensuring budget adherence. Lead the Lab Team in local lead generation, community outreach, and brand awareness efforts to maximize member experience and net promoter scores. Oversee end-to-end member onboarding, vendor management, and operational systems, including daily invoicing, billing accuracy, and facility standards. Direct sales pipelines for meetings and events, manage team schedules, and conduct regular performance reviews.
Required Qualifications
- Minimum 2+ years of experience as a Team Leader in hospitality driven environment
- Proven P&L management experience
- Entrepreneurial spirit/ability and keenness to run/own a business
- Ability to consistently deliver a high level of customer service
- Keen attention to detail and ability to be proactive in support Team, Members, and Guests
- Ability to lead and delegate while holding Team Members accountable
- Proven sales skills, the ability to close M&E sales, and meet sales targets
- Demonstrated ability to build a book of business/pipeline through outreach and community/business engagement and the self-generation of leads
- Exceptional communication skills allowing you to manage a team and give clear direction alongside conveying value and a strong level of engagement to prospects and members
- Excellent organizational skills including the ability to prioritize and multitask
- Ability to work with grace under pressure and demonstrate flexibility
- Ability to use a standard CRM system on a daily basis
- Good IT knowledge including use of MS outlook, excel, word and PowerPoint
- Experience in working in the Hospitality/Services business
- Property management experience
- Knowledge of business software and other business equipment
- Reasoning, remembering, mathematics, appropriate language (verbal and written) ability
- Ability to handle interruptions to workflow
- Ability to receive written or oral instructions
- Ability to work with a variety of individuals
- Ability to listen and respond clearly
- Hearing – Ability to receive detailed information through oral and telephone communication
- Talking – Clearly expresses ideas by means of spoken word
- Repetitive Motions – Substantial movements of wrists, hands and fingers
- Vision – Ability to see and read
- Crouching, kneeling, standing, sitting, climbing, stooping, walking, pushing, pulling and lifting
- Ability to handle small tools such as a drill, hammer, screwdriver, etc.
Desired Qualifications
- Business center/Executive Suite experience or hotel experience
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