General Manager
On-siteGrand Prairie, Texas, United States
Job Summary
General Manager at Courtyard Dallas Grand Prairie oversees cleanliness and friendly service in the hotel, ensuring daily operations align with brand standards. Responsibilities include daily supervision of guest rooms and public spaces, onboarding of new team members, auditing and reporting (daily and night), quality assurance and compliance with brand standards, maintaining inventory and purchasing workflows, coordinating attire and guest-facing interactions, safety inspections, preventative maintenance, and adherence to work schedules. The role also delivers training and development, coaching, and performance feedback, manages time clocks and payroll-related tasks, and supports financial processes such as invoices and purchase orders. Required capabilities include a positive can-do attitude, strong communication and hospitality skills, ability to follow guidelines, decision-making under pressure, English proficiency, and willingness to work a varied schedule; certifications and licenses including a valid driver’s license are required, with a preference for a bachelor’s or associate’s degree and prior supervisory experience in hospitality.
Required Qualifications
- Can-Do Attitude: Must have a positive attitude and willingness to learn.
- Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.
- Evaluation and Decision-Making: Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Handle Pace and Pressure: Must work well in stressful, high-pressure situations and maintain composure and objectivity under pressure.
- Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
- Financial Skills: Must be able to work with and understand financial information and data, and basic arithmetic functions.
- Other Required Skills: Must be attentive to detail and meet deadlines.
- Technology: Must be proficient in Windows operating systems, Company approved spreadsheets and word processing.
- Communication Skills: Must be able to convey information and ideas clearly.
- Hospitality and Guest Service: Leads team members to always provide friendly service with a smile to guests.
- Certifications and Licenses: Must meet the legal age to serve alcoholic beverages (at select properties). A valid Driver's License is required.
- Market Knowledge: Basic market knowledge.
- Age Requirement: Must be 18 years of age or older to perform this job.
- Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
- Education: Bachelor’s or Associate’s Degree Preferred.
- Work Experience: Previous supervisory experience preferred. Progressive experience in the hospitality, hotel, restaurant, or service industry, including Rooms and Food & Beverage departments preferred.
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