General Manager
$80,000–$100,000 year
On-site · Englewood, Colorado, United States
Job Summary
General Manager responsible for leading a Hilton Garden Inn in Englewood to ensure spotless cleanliness and consistently friendly service. Lead daily supervision of team members, oversee onboarding and training, ensure adherence to brand standards, manage shift handovers and daily reports, supervise preventative maintenance and safety tasks, and drive guest satisfaction through operational excellence. Demonstrates a strong hospitality mindset, oversees audits and quality assurance, and coordinates with leadership on staffing, schedules, and performance development to deliver an exceptional guest experience.
Required Qualifications
- Can-Do Attitude: Must have a positive attitude and willingness to learn
- Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures
- Evaluation and Decision-Making: Must be able to evaluate and select among alternative courses of action quickly and accurately
- Handle Pace and Pressure: Must work well in stressful, high-pressure situations and maintain composure and objectivity under pressure
- Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests
- Financial Skills: Must be able to work with and understand financial information and data, and basic arithmetic functions
- Other Required Skills: Must be attentive to detail and meet deadlines
- Technology: Must be proficient in Windows operating systems, Company approved spreadsheets and word processing
- Communication Skills: Must be able to convey information and ideas clearly
- Hospitality and Guest Service: Leads team members to always provide friendly service with a smile to guests
- Certifications and Licenses: Must meet the legal age to serve alcoholic beverages (at select properties). A valid Driver's License is required
- Market Knowledge: Basic market knowledge
- Age Requirement: Must be 18 years of age or older to perform this job
- Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel
- Education: Bachelor’s or Associate’s Degree Preferred
- Work Experience: Previous supervisory experience preferred
Desired Qualifications
- Bachelor’s or Associate’s Degree Preferred
- Previous supervisory experience preferred
- Can-Do Attitude
- Ability to Follow Guidelines
- Evaluation and Decision-Making
- Handle Pace and Pressure
- Listening, Conflict Resolution
- Financial Skills
- Technology: Windows, spreadsheets, word processing
- Communication Skills
- Hospitality and Guest Service
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