General Manager
$70,000–$80,000 year
On-siteHoboken, New Jersey, United States
Job Summary
Oversee daily operations of a café location, ensuring exceptional hospitality, operational efficiency, and team engagement. Lead both front-of-house and back-of-house teams, drive sales growth, manage COGS, and control labor costs to achieve profitability targets. Review financial performance, oversee scheduling, ordering, and inventory management while championing maman's hospitality standards and resolving guest concerns. Hire, onboard, evaluate, and terminate staff up to 25 employees, conducting monthly performance reviews and training new hires in HRIS. Partner with Regional Directors on SOPs, menu launches, and marketing initiatives to support cross-functional projects and activations. Reporting to the Regional Director, you will balance guest experience, team development, and profitability while embodying maman's culture. This role requires minimum 3 years of leadership experience in hospitality, proficiency with Toast and Harri, and flexible availability including weekends and holidays.
Required Qualifications
- Minimum 3 years of leadership experience in hospitality or restaurant management
- Strong financial acumen with proven ability to manage budgets, labor, and costs effectively
- Proficiency with Toast, Harri, and 3rd-party delivery platforms
- Valid food handler's certification and strong commitment to food safety
- Excellent leadership, communication, and problem-solving skills
- Flexible availability, including weekends, holidays, and special events
- Energetic, approachable, adaptable, and hospitality-driven with a passion for creating memorable guest experiences
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