General Manager, LawToolBox
Hybrid · Denver, Colorado, United States
Job Summary
General Manager role overseeing the operational backbone of LawToolBox, partnering with CEO/COO to build reporting frameworks, KPI structures, and organizational processes across Operations, Sales, Customer Success, Marketing, HR, and Finance. Own day-to-day details to enable leadership to focus on strategy, deliver Power BI dashboards tracking ARR, COGS, churn, and big accounts, coordinate monthly commissions and payroll, draft outreach templates, support renewals and churn management, define and monitor SOPs, OKRs, and KPIs, and help onboard new hires. Hybrid work arrangement based in Denver, Colorado, with balance of remote and office work; requires strong cross-functional leadership, data-driven execution, and alignment with senior leadership.
Required Qualifications
- 5+ years of experience in operations management, general management, or a similar cross-functional leadership role
- Proven track record building and managing KPIs, OKRs, and reporting frameworks
- Strong experience with Power BI or comparable business intelligence / data visualization tools
- Proficiency with Salesforce CRM for sales operations and reporting
- Experience supporting HR functions including recruiting, onboarding, and performance management
- Strong written communication skills — you can draft a crisp SOP, email template, or executive summary
- Experience in a SaaS or technology company environment
- Experience in LegalTech, Legal Operations, or professional services software (preferred)
- Familiarity with Microsoft 365 ecosystem (Teams, SharePoint, Outlook) (preferred)
- Background in commission tracking, deferred revenue, or financial reporting (preferred)
- Experience with AI tools and a strong curiosity about how AI can improve operational workflows (preferred)
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