General Manager
On-siteMiami, Florida, United States
Job Summary
Lead all aspects of store operations, ensuring exceptional guest experiences, operational efficiency, and team engagement. Coach and inspire store managers and team members, setting clear expectations while holding the team accountable for operational and performance goals. Oversee daily functions including recruiting, training, and motivating staff to maintain quality standards and brand guidelines. Manage budgets, labor costs, and key financial metrics, analyzing data to drive store profitability and brand performance. Model exceptional guest service, address concerns promptly, and foster a positive, inclusive work environment aligned with company standards.
Required Qualifications
- Ability to lead teams and foster collaboration
- Organized and detail-focused with task and time management, and in meeting deadlines
- Knowledge of health and safety regulations and compliance
- Strong understanding of inventory management, scheduling, and labor cost controls
- Communicates effectively across verbal, written, and interpersonal channels to convey information clearly, collaborate with others, and support team alignment
- Skilled in cross-functional communication and relationship-building
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