General Manager

Oversee day-to-day operations of the coffee shop, ensuring a smooth and efficient workflow while managing staff, ordering, and tracking inventory. Lead a team of baristas and support staff, fostering a positive work environment through regular training sessions on product knowledge and service skills. Implement and enforce company policies to maintain high standards of service, cleanliness, and compliance with health and safety regulations. Monitor inventory levels, manage supplier relationships, and develop strategies to enhance customer satisfaction and loyalty. Maintain financial performance through budgeting, cost control, and revenue growth, while handling customer feedback and resolving issues promptly. Stay informed about industry trends and competitor activities to make informed business decisions and execute marketing initiatives for customer retention.