General Manager
On-siteCambridge, England, United Kingdom
Job Summary
Lead Mill Yard's landlord operations as the building's ambassador, delivering all on-site services to the highest standard for occupiers. Manage the on-site management team, including the Community Facilities Coordinator, to ensure SLAs, KPIs, and JLL PMA scope are met. Drive customer experience by liaising with tenant representatives, conducting feedback sessions, and optimizing service partner performance. Oversee financial management of service charge budgets, procurement, and repair & maintenance while maintaining health and safety and sustainability policies. Represent client interests in valuation matters, lease compliance, and due diligence for property disposals. Report directly to the owner's asset management advisor and collaborate with surveying, sustainability, and accounts teams.
Required Qualifications
- Excellent customer service skills
- Track record of implementing successful customer orientated activities
- Strong management experience gained within a high-profile Grade A office environment
- Experience of mobilising a Grade A office building from pre-practical completion to a business-as-usual state
- Able to collaborate and partner where appropriate with the key stakeholders to deliver a high-class environment reflective of the asset
- Able to represent the Client's interests at meetings, events and within the LaSalle community
- Able to demonstrate a strong understanding of building design and base build management
- Proven track record in managing and motivating on-site operational management teams
- Experience of managing service charge budgets and major CAPEX projects
- Strong commercial acumen and understanding of service charge management
- Strong leadership skills to build a team, effectively manage and motivate the team to achieve a high level of performance and to exceed targets
- Accountable and resilient
- Ability to work under pressure
- Demonstrate ability to support change related initiatives and to determine what expertise and resources are required to resolve problems quickly and efficiently
- Ability to communicate at board room level
- Contribute to identification and evaluation of potential solutions to the problems based on the facts, assessment of risk and awareness of desired business objectives
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