General Manager
On-siteDallas, Texas, United States
Job Summary
General Manager of a boutique hotel in Downtown Dallas responsible for overseeing all hotel operations, guiding day-to-day activities and long-term strategic initiatives, ensuring guest experiences align with the brand, and driving financial performance. Leads a diverse team, collaborates with staff on hands-on guest service, planning, and problem-solving, and communicates regular business updates to corporate leadership. Develops and implements marketing and sales plans to maximize REVPAR and Market Share, manages budgeting and cash flow, and ensures staff is trained in financial controls for cash, vouchers, inventories, and receivables. Requires flexible scheduling and strong hospitality-focused leadership.
Required Qualifications
- Ensure that departments achieve or exceed guest's service expectations
- Meet or exceed budgeted profit and margin for the hotel
- Accurately forecast revenue/cost problems and manages the timing of discretionary expenditures to utilize cash flow
- Analyze financial and operational information on an ongoing basis to adjust business plans, labor requirements, and operating costs
- Ensure hotel staff is trained in financial control procedures for cash, vouchers, inventories, and receivables and that these procedures are regularly followed
- Identifies major revenue and expense opportunities and possible problems
- Assist team leaders in meeting and exceeding AOS goals
- Develop and implement marketing and sales plans based on demand segments and to maximize REVPAR and Market Share Actively sell through sales calls, property tours, etc.
- Periodically inspect rooms, building exterior, parking lot, etc.
- Manage human resources functions including recruiting, hiring, onboarding, performance evaluations, training, and disciplinary actions
- Knowledge of the principal competition for each market segment
- Highly motivated team player with strong initiative and desire for achievement
- Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
- Ability to work well in stressful situations
- Readily available and approachable for all guests while providing excellent guest service
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