General Manager
On-siteWashington, United States or Washington, Utah, United States
Job Summary
Own revenue, gross margin, and EBITDA delivery for the branch while ensuring adherence to the IHS Branch Playbook across service, sales, install, and warehouse operations. Lead hiring, onboarding, and coaching for technicians, installers, and frontline leaders to build bench strength and enforce safety and operational discipline. Oversee customer experience metrics including NPS, callbacks, and Google reviews while maintaining high technician utilization and controlling overtime. Drive daily huddles, weekly performance reviews, and quarterly business updates to align local execution with enterprise standards. Manage capacity models and champion risk reduction in all business areas.
Required Qualifications
- 7+ years of leadership experience in a multi-function service or operations environment
- Strong understanding of P&L ownership, workforce planning, and operational KPIs
- Proven ability to lead high-performing field teams, supervisors, and administrative staff
- Excellent leadership presence and ability to build culture across departments
- Must pass background check and drug screening
Desired Qualifications
- Experience in home services, trades, or field-based operations preferred
- Familiarity with ServiceTitan or other dispatch/CRM platforms a plus
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