General Manager
On-siteAshburn, Virginia, United States
Job Summary
Drive operational excellence by overseeing daily facility management, creating staff schedules, and managing inventory to ensure premium venue presentation. Analyze financial results through P&L monitoring and KPIs to maximize profitability while growing revenue via group events and STEM programs. Enforce safety standards through regular audits, continuous team training, and swift incident response. Lead a diverse team including instructors and educators to foster development and exceed EBITDA and safety audit targets. Collaborate with regional leadership to strengthen community partnerships and maintain a culture of accountability.
Required Qualifications
- 3-5 years of proven success in General Manager role in a customer-facing industry with direct P&L ownership
- Proven ability to drive profitability while maintaining safety standards, customer, and team member experiences
- Proficiency in monitoring various business metrics and developing plans to address any gaps
- Proven inclusive leadership and excellent communication skills with the ability to clearly convey objectives and visions while inspiring and guiding a diverse team
- Strong strategic thinking and decision-making abilities in partnership with senior company leadership
- Demonstrated success in addressing complex customer issues, considering the impact on customers, employees, and financial outcomes
- Effective critical thinking skills to address issues promptly and effectively
- Experience in talent acquisition, team development and training with proficiency in conducting performance-driven meetings and managing employee recognition and accountability programs
- Competence in delegating tasks and defining roles, with a focus on efficient execution, clarity, and accountability
- A strong commitment to safety and a proven history of enforcing safety standards
- Bachelor's degree from an accredited university
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