General Manager I - Store 9263 - Lakeland, FL
On-siteLakeland, Florida, United States
Job Summary
Achieve overall store sales goals and service objectives while managing and growing Professional Customer relationships. Select, hire, develop, and coach store Team Members to execute inventory, operational, and diagnostic standards. Lead change management and foster a respectful environment for Customers and Team Members. Provide DIY service including battery installation and testing, and assist District/Region in other functions. Review and analyze P&L statements to maintain profitability and ensure execution of all store operational processes. Work a schedule of 5-6 days a week with 11-hour shifts, including rotating nights and weekends.
Required Qualifications
- Minimum of 50-55 hours per week
- 5-6 days a week
- 11 hour shifts
- Rotating nights and weekends
- Valid driver's license
- Speak and write English
- Use Microsoft software effectively (Word, Excel required)
- Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent
- Ability to review and analyze business reports, such as profit and loss statement (P&L)
- Hold others accountable, inspect work quality and give feedback
- Ability to work an assortment of days, evenings and weekends as needed
- 2-3 years of experience managing a team of 10 - 20 Team Members
- Successful experience managing profitability
- Proven financial and business acumen
- High school diploma or general education degree (GED)
- Bachelor's degree in business or a related area
- Ability to lift and/or move up to 50 pounds
- Ability to lift and/or move up to 100 pounds
- Close vision
- Distance vision
- Color vision
- Depth perception
- Ability to adjust focus
- Ability to climb or balance
- Reach with hands and arms
- Stoop, kneel, crouch, or crawl
- Talk and hear
- Use hands and fingers to handle or feel
- Ability to locate and stock parts
- Safety knowledge and skills
- Ability to become ASE P2 certified or ASE ready equivalent
- Ability to execute and train project and product quality recommendations
- Advanced parts lookup and sourcing
- Ability to source from numerous places including special order, FDO, second source, etc.
- Ability to execute and train all store operational processes and procedures, and testing and diagnostic equipment for DIY services
- Ability to execute and train inventory systems and store equipment
- Ability to execute and train POS and Parts lookup systems
- Ability to review and analyze P&L statement
- Ability to recruit, select, hire and develop quality Team Members
- Ability to build and grow relationships with Professional Customers
- Working knowledge of automotive systems
- Ability to identify, troubleshoot and project assist for DIY
- Ability to lead change management
- Ability to become ASE P2 certified or ASE ready equivalent
Desired Qualifications
- Master's degree preferred
- Bachelor's degree in business or a related area preferred
- ASE certification preferred
- Speak and write English (Spanish a plus)
- Use Microsoft software effectively (PowerPoint preferred)
- Ability to review and analyze business reports, such as profit and loss statement (P&L)
- Ability to build and grow relationships with Professional Customers
- Ability to locate and stock parts
- Safety knowledge and skills
- Ability to become ASE P2 certified or ASE ready equivalent
- Ability to execute and train project and product quality recommendations
- Advanced parts lookup and sourcing
- Ability to source from numerous places including special order, FDO, second source, etc.
- Ability to execute and train all store operational processes and procedures, and testing and diagnostic equipment for DIY services
- Ability to execute and train inventory systems and store equipment
- Ability to execute and train POS and Parts lookup systems
- Ability to review and analyze P&L statement
- Ability to recruit, select, hire and develop quality Team Members
- Ability to build and grow relationships with Professional Customers
- Working knowledge of automotive systems
- Ability to identify, troubleshoot and project assist for DIY
- Ability to lead change management
- Ability to become ASE P2 certified or ASE ready equivalent
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