General Manager, HVAC
$150,000–$175,000 year
On-siteCherry Hill, New Jersey, United States or Horsham, Pennsylvania, United States
Job Summary
Maintain full P&L accountability for all operations across HVAC, Plumbing, Sewer, and Electrical units while developing and executing comprehensive business plans. Achieve revenue, profitability, and KPI goals through performance management and cross-functional collaboration with finance, HR, recruiting, marketing, and dispatch teams. Recruit, hire, develop, and retain high-performing leaders and field teams to build a performance-driven culture focused on accountability and growth. Ensure teams consistently deliver an excellent customer experience, uphold the same-day service promise, and comply with all local, state, and federal operational and safety requirements. Oversee support functions including dispatching, permitting, fleet, facilities, warehouse, and logistics while participating in regional business reviews.
Required Qualifications
- Bachelor's degree in Business Administration
- 10+ years of related leadership experience
- 10+ years of experience leading business operations with full P&L accountability
- Proven experience building high-performance cultures and leading cross-functional operations
- 5+ years of management experience within the residential home service trades industry
- Strong background in operations, sales, customer service, and organizational development
- Demonstrated success driving revenue growth, profitability, training, and employee development
- Strong analytical and business acumen with the ability to interpret KPIs and operational data
- Excellent communication, leadership, and organizational skills
- Proficiency in Microsoft Office Suite, including Excel and PowerPoint
- Ability to work flexible schedules based on business needs
Desired Qualifications
- Experience within HVAC, Plumbing, Sewer, and/or Electrical operations
- Experience using ServiceTitan or similar field service management software
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