General Manager
$75,000–$80,000 year
On-siteBloomingdale, Illinois, United States
Job Summary
Tour operating departments daily, conduct weekly staff meetings with training sessions, and hold monthly financial reviews with all department managers. Drive hotel profitability through revenue generation, cost control, and guest satisfaction while forecasting monthly financial positions and analyzing data for accurate reforecasts. Play a pivotal role in sales efforts by calling top ten accounts, hosting luncheons, and meeting clients on-site. Oversee the budget process, inspect rooms weekly with Housekeeping and Engineering, and ensure compliance with Highgate Hotel policies and Garden Standard training. Manage management trainees, conduct all management interviews, and perform Executive Committee performance appraisals. Maintain direct contact with the Director of Sales, participate in required M.O.D. coverage, and ensure all employees receive fair treatment.
Required Qualifications
- At least 6 years progressive experience in a hotel or a related field
- 4-year college degree and at least 4 to 5 years of related experience
- 2-year college degree and at least 5 to 6 years of related experience
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
- Must be able to multitask and prioritize departmental functions to meet deadlines
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
- Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives
- Must be able to maintain confidentiality of information
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel
- Maintain high standards of personal appearance and grooming, which include wearing nametags
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
- Attend all hotel required meetings and trainings
- Participate in M.O.D. coverage as required
Desired Qualifications
- Maintain a warm and friendly demeanor at all times
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
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