General Manager – Hotel/Lodge
On-siteNarok, Narok County, Kenya
Job Summary
Develop and implement the hotel's strategic and operational plans to drive business growth, profitability, and revenue streams. Oversee day-to-day operations across all departments, ensuring smooth coordination, high guest service standards, and continuous quality improvement. Manage annual budgets, monitor financial performance, and enforce cost control while addressing guest complaints and implementing loyalty initiatives. Recruit, develop, and retain staff, fostering engagement and professional growth. Build relationships with tour operators, travel agents, and local communities to increase occupancy and market share. Ensure compliance with industry regulations, safety standards, and labor laws. Provide regular performance reports to the Board and maintain strong stakeholder relations. Work weekends and extended hours as needed, with accommodation provided where applicable.
Required Qualifications
- Bachelor's Degree in Hospitality Management, Hotel Management, Tourism Management, Business Administration, or related field
- Minimum 8–10 years' experience in hospitality management
- At least 5 years in a senior leadership role within a hotel, lodge, resort, or hospitality establishment
- Based in Amboseli with occasional travel
- May be required to work weekends, public holidays, and extended hours depending on operational needs
Desired Qualifications
- Experience managing remote safari lodges or tourism facilities is highly desirable
- Membership in relevant hospitality or tourism professional bodies
- Training in leadership, finance, customer service, and hospitality operations will be an added advantage
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