General Manager
On-siteOro Valley, Arizona, United States
Job Summary
Drive hotel profitability through revenue generation, cost control, and guest satisfaction while leading all operational aspects including sales, marketing, and staff development. Manage daily guest relations, resolve complaints, and enforce safety and security policies. Conduct regular property inspections, oversee maintenance, and ensure the hotel remains fully staffed and compliant with brand standards. Review rates and events with the Revenue Manager to maximize income, process invoices, and maintain accurate financial records including budgets and cash sheets. Work a minimum of 40 hours weekly, rotating duties as needed to meet hotel demands.
Required Qualifications
- At least 6 years progressive experience in a hotel or a related field
- 4-year college degree and at least 4 to 5 years of related experience
- 2-year college degree and at least 5 to 6 years of related experience
- Must be proficient in Windows operating systems
- Ability to become familiar with company-approved spreadsheets
- Must demonstrate the ability to become proficient on the PMS within an acceptable time frame
- Must have a valid driver's license
- Complete General Manager training program within the brand required time frame
- Must be able to work with and understand financial information
- Ability to communicate with hotel staff, guests, and management in a professional manner
- Ability to delegate and give direction
- Must be able to work well under pressure
- Must be able to quickly and accurately evaluate alternative courses of action
- Must maintain objectivity under pressure
- Must be effective in anticipating, preventing, identifying, and solving problems as necessary
- Knowledge of the surrounding area and events
- Must be able to work with and understand financial information including budgets, franchise statements, audits, and cash sheets
- Read, write and speak English
- Ability to learn safety, emergency, and accident prevention policies and procedures
- Neat, well-groomed appearance including wearing the proper uniform and name tag when working
- Strong organizational skills
- Ability to work independently with little supervision
- General Manager training completed within an acceptable time frame, as required by the brand
- Must be able to work effectively in a stressful environment
- Must be able to change activity frequently and cope with interruptions
- Must be able to lift up to 10 pounds occasionally
- Must be able to lift up to 35 pounds from time to time
- Must be able to stand, walk; use hands and fingers to handle, or feel, for long periods, up to 8 hours at a time
- Must be able to reach with hands and arms
- Must be able to walk, navigate stairs regularly
- Must be able to frequently repeat the same movements, including frequent keyboarding
- Must be able to understand the speech of other people
- Must be able to speak clearly so others can understand
- Must be able to read and see details
- Must be able to work effectively in a stressful environment, communicate well with others, effectively deal with guests and accept constructive criticism
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