General Manager - Head of Attraction
$70,000–$80,000 year
On-siteHouston, Texas, United States
Job Summary
Own the store's profit & loss, optimizing revenue while managing labor and operational efficiency. Set and execute a local strategy to maximize sales across ticketed experiences, merchandise, and in-store activities. Develop programming aligned with cultural moments and holidays to drive foot traffic and repeat visits. Implement guerrilla marketing, partnerships, and community initiatives to grow brand awareness. Manage a team of 50+ members, overseeing scheduling, inventory, safety, compliance, and facility upkeep. Own recruitment, training, and development to build a high-performing sales and guest experience team. Ensure top-tier guest satisfaction through authentic connections and meeting individual sales goals. Work a flexible schedule including evenings, weekends, and holidays.
Required Qualifications
- Entrepreneurial mindset
- Proven track record of leading a high-performing team in a customer-centric, experiential retail environment
- 6+ years of business and store leadership experience
- History of driving revenue
- History of managing P&L
- History of executing successful events or programs
- Ability to work a flexible schedule, including evenings, weekends, and holidays
- Passion for engaging children and families in creative, memorable experiences
- Strong skills in people management
- Strong skills in sales coaching
- Strong skills in local marketing
- Ability to adapt, problem-solve, and thrive in a fast-paced, evolving environment
- Must be able to perform duties with or without reasonable accommodations
- Ability to stock merchandise from store receiving to shelving
- Ability to place product, weighing up to 45 pounds, on shelving at various heights
- Ability to go up and down a ladder
- Ability to safely operate manual and electrical equipment
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