General Manager
On-siteOoltewah, Tennessee, United States
Job Summary
Manage all four major areas of hotel operations—Front Office, Housekeeping, Maintenance, and Food and Beverage—ensuring the property meets brand guidelines and budget targets. Coordinate staffing levels, manage personnel, and resolve escalated guest concerns while overseeing hiring, training, and coaching for associates. Develop and execute financial objectives by reviewing cost accounts weekly and controlling budgets, payables, and invoices. Maintain equipment standards, inspect rooms and grounds for cleanliness, and enforce company policies across all departments. This full-time role requires physical presence, including standing for eight hours and lifting up to 60 pounds, with flexibility to work any shift, weekends, and periodic overnight travel. The position supports the upcoming Home2 Suites by Hilton Ooltewah property opening in late 2026.
Required Qualifications
- Thorough knowledge of government regulations as applicable to the hotel industry
- Knowledge of industry safety standards
- Knowledge of accounting processes, including receivables, payables, budgets, invoices, payroll
- Practical knowledge of LBA rules, policies, and procedures
- Effective communication skills, written and verbal, including group presentations
- Proficient written and verbal English
- Financial analysis skills to assess potential business opportunities and whether or not they contribute to the success of the business
- Project management skills (i.e., organizing, multitasking)
- Creative and strategic skills
- Relates well with others and flexibility of working with a team
- Analyze work for accuracy of self and others
- Proficient in Microsoft Office to include Excel, Word, Outlook
- Leadership skills to develop and counsel subordinate associates
- Combines a confident, self-starting, high performance orientation with track record that reflects a can do attitude
- Multi task, remain associate and guest service centric
- Effectively communicate with guests, department heads, associates and home office support staff
- Must be able to work effectively in a stressful atmosphere
- Must be able to accept constructive criticism
- Must be able to change activity frequently and cope with interruptions
- Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted
- Must be able to stand for eight hours, bend, stretch and reach
- Must be able to communicate with other associates and/or guests
- Must have thorough knowledge of government regulations as applicable to the hotel industry
- Knowledge of industry safety standards
- Knowledge of accounting processes, including receivables, payables, budgets, invoices, payroll
- Practical knowledge of LBA rules, policies, and procedures
- Effective communication skills, written and verbal, including group presentations
- Proficient written and verbal English
- Financial analysis skills to assess potential business opportunities and whether or not they contribute to the success of the business
- Project management skills (i.e., organizing, multitasking)
- Creative and strategic skills
- Relates well with others and flexibility of working with a team
- Analyze work for accuracy of self and others
- Proficient in Microsoft Office to include Excel, Word, Outlook
- Leadership skills to develop and counsel subordinate associates
- Combines a confident, self-starting, high performance orientation with track record that reflects a can do attitude
- Multi task, remain associate and guest service centric
- Effectively communicate with guests, department heads, associates and home office support staff
- Must be able to work effectively in a stressful atmosphere
- Must be able to accept constructive criticism
- Must be able to change activity frequently and cope with interruptions
- Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted
- Must be able to stand for eight hours, bend, stretch and reach
- Must be able to communicate with other associates and/or guests
- Must be able to work any day/shift, including weekends
- Periodic overnight travel required may be required
- Character traits of honesty and trustworthiness
- Must pass appropriate security clearances
- Five years' experience supervising at least 15 associates
- Three years' experience in hotel management, including managing budgets
- Must have thorough knowledge of government regulations as applicable to the hotel industry
- Knowledge of industry safety standards
- Knowledge of accounting processes, including receivables, payables, budgets, invoices, payroll
- Practical knowledge of LBA rules, policies, and procedures
- Effective communication skills, written and verbal, including group presentations
- Proficient written and verbal English
- Financial analysis skills to assess potential business opportunities and whether or not they contribute to the success of the business
- Project management skills (i.e., organizing, multitasking)
- Creative and strategic skills
- Relates well with others and flexibility of working with a team
- Analyze work for accuracy of self and others
- Proficient in Microsoft Office to include Excel, Word, Outlook
- Leadership skills to develop and counsel subordinate associates
- Combines a confident, self-starting, high performance orientation with track record that reflects a can do attitude
- Multi task, remain associate and guest service centric
- Effectively communicate with guests, department heads, associates and home office support staff
- Must be able to work effectively in a stressful atmosphere
- Must be able to accept constructive criticism
- Must be able to change activity frequently and cope with interruptions
- Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted
- Must be able to stand for eight hours, bend, stretch and reach
- Must be able to communicate with other associates and/or guests
- Must be able to work any day/shift, including weekends
- Periodic overnight travel required may be required
- Character traits of honesty and trustworthiness
- Must pass appropriate security clearances
- Five years' experience supervising at least 15 associates
- Three years' experience in hotel management, including managing budgets
Desired Qualifications
- College Degree (BS/BA) preferred or equivalent work experience
- High school diploma or equivalent
- Bachelor's degree preferred
- Prior experience working in Hilton or Marriott family of hotels preferred
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