General Manager
On-siteIndianapolis, Indiana, United States
Job Summary
Oversee sales, installation, service, retention, and escalations for the assigned Branch office while managing profitability and cost control measures. Collaborate with staff and department heads to set sales and operational goals, and work with the Chief Operating Officer to establish budget and performance standards aligned with internal and regulatory policies. Conduct regular staff meetings to communicate objectives, identify training needs, and develop implementation plans with Corporate Engagement. Maintain positive relationships with existing and prospective clients, participate in community activities to build goodwill, and collaborate on advertising and growth campaigns. Create programs to improve customer retention, reduce cancellations, and oversee installation quality and department policies. Assist with acquisition identification, annual goal development, and budget creation.
Required Qualifications
- Excellent leadership and management skills
- Excellent sales, customer service, and interpersonal skills
- Excellent verbal and written communication skills
- Excellent organizational skills and attention to detail
- Ability to prioritize tasks, delegating when appropriate
- Proficient with Microsoft Office Suite or related software
- Bachelor's Degree or equivalent industry work experience
- Experience in sales or operations in a service-based industry
- Management and leadership of large cross-functional teams experience required
- Proven track record of growing and sustaining a team over an extended period of time
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