General Manager | Graystone

Job Summary

Required Qualifications

• •At least 5 years progressive experience in a General Manager role at a property of similar size and level of service
• •2+ years of experience managing common-interest communities (condominiums, HOAs) with direct partnerships with board of directors, developers, or ownership groups
• •Working knowledge of all applicable laws, codes and regulations
• •Strong communication skills, including the ability to write contracts, reports, business correspondence, and operations manuals
• •Strong general management skills, including time management, information analysis, planning and organizing, decision making, problem solving, and delivery of results
• •Strong financial management skills, including budget management, expense control, forecasting and analysis of financial statements
• •Strong people management skills, including coaching, motivating, delegating, scheduling and relationship-building
• •Must be flexible and able to perform multiple tasks and work in stressful situations
• •Able to work into the evening, nights, weekends, as required
• •Able to provide open and effective lines of communication and address issues or concerns in a prompt and efficient manner
• •Respond to after-hour calls as necessary
• •Reports and addresses unsafe conditions immediately
• •Provides overall direction, coordination and leadership for all departments in the property
• •Direct liaison to all community organizations, city officials, industry associations and public relations entities
• •Ensures all applicable standards, policies and procedures are fully implemented in all departments
• •Participates in preparation of the annual operating budget and financial plans which support the overall objectives of the property
• •Creates and monitors annual operating goals, addressing all the drivers (Financial, Resident, Infrastructure, and Learning and Growth)
• •Works with department leaders to meet or exceed established budgetary guidelines
• •Reviews and approves operating expenses
• •Directs the accurate and on-time preparation, production and distribution of all required reports
• •Protects and enhances the value of all property assets through appropriate programs in maintenance, security, emergency preparedness, housekeeping and capital improvements
• •Analyzes resident feedback and discusses findings with department leaders
• •Institutes changes and upgrades in service as necessary
• •Promotes the property by building and maintaining an active and visible position in the local community and with industry partners
• •Provides timely formal assessment of individual team members in alignment with the performance review policy and procedures
• •Conducts training on job standards and areas of responsibility as needed
• •Ensure that all team members provide residents and guests with exceptional services
• •Ensure that the building's physical, mechanical, electrical and plumbing systems are functioning efficiently
• •Ensure that all required building and system inspections are completed in a timely fashion
• •Ensure the safety and security of all residents and team members
• •Ensure the security, cleanliness, and repair of all engineering department tools, equipment and safety features are in accordance of established procedures and budgets
• •Effectively manage a team including but not limited to recruiting, training, scheduling, and managing performance of housekeeping, concierge, and maintenance professionals
• •Responsible for all processes and procedures for routine, preventative and emergency maintenance and repairs of the common area facility, systems and equipment
• •Timely review and approval of all association expenses
• •Collaborating with accounting to complete the monthly financial report
• •Adheres to the annual budgeted expenses

Desired Qualifications

• •2+ years of experience managing common-interest communities (condominiums, HOAs) with direct partnerships with board of directors, developers, or ownership groups strongly preferred